Date of Award

2-18-2014

Document Type

Capstone

Degree Name

Master Of Science In Management

Colleges & School

College Of Business And Management

First Advisor

Thomas A. Lifvendahl

Library of Congress Subject Heading

Call centers--Management; Continuous improvement process; Telephone answering services

Abstract

This author, through a combination of personal work experience, academic research, interviews, data, and other sources, discerns ways in which his employer, Spectrum Communication Services Inc., a Milwaukee, Wisconsin-area answering service and call center, can remain an industry leader amidst growing competition and ever-changing technology.

Rights

Open Access

OCLC Number

870708980

Is this full-text open access?

1

Included in

Business Commons

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