Date of Award


Document Type

Applied Management Decision Report (AMDR)

Degree Name

Master Of Business Administration

Colleges & School

Cardinal Stritch College

Degree Granted By

Cardinal Stritch College

First Advisor

Paul Michaels

Library of Congress Subject Heading

Financial services industry--Data processing; Financial statements--Data processing


This case study involved a thorough reconciliation of one service provided by XYZ Corporation. That service is the member account statement printing for all credit union customers. The cycle of this process occurs in two separate intervals. The first, being share draft accounts, was performed on a monthly basis. The other was for all types of accounts outside of share draft in which production takes place quarterly. The purpose for this investigation was to address many issues that contain multiple factors. The first of two major influences for research and resolution was the growing inability to support existing statement processing within the contracted time period. The second issue was the improvement of computer printing services via technological inventions and the use of these innovations by competitors.


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Business Commons