Date of Award
Master Of Science In Management
Colleges & School
College Of Business And Management
Thomas A. Lifvendahl
Library of Congress Subject Heading
Call centers--Management; Continuous improvement process; Telephone answering services
This author, through a combination of personal work experience, academic research, interviews, data, and other sources, discerns ways in which his employer, Spectrum Communication Services Inc., a Milwaukee, Wisconsin-area answering service and call center, can remain an industry leader amidst growing competition and ever-changing technology.
Robertson, Aaron S., "Competing in the Call Center Industry: The Case of Spectrum Communications" (2014). Master's Theses, Capstones, and Projects. 114.
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